Frequently asked questions
Find answers to frequently asked questions about conference registration, getting around New York City, continuing education, seminar seating, and more.
Do I need to register for the keynotes? Is there an additional fee?
Yes. Although most registration packages include free admission to the keynotes, you’ll still need to register for the keynotes you’d like to attend. If you purchase a Guest pass, there is an additional fee to attend the keynotes.
I’m a new AIA member. Am I eligible for free registration?
When you join AIA between April 30, 2017 and June 23, 2018, you’re eligible for free registration. See full details here >
How to use it: Log in to conference registration as an AIA member. Select the “New Member” package. Your shopping cart will display $0 for your package price. Workshops, tours, and some events carry an additional charge.
Can I make changes to my registration?
Yes. Log in to your registration record to add or modify programs (workshops, seminars, tours, and events) or register a guest or colleague. If your change requires a payment adjustment, email customer service at firstname.lastname@example.org or call (800) 343 4146 [outside the US call (847) 996 5850].
How long do I have to complete my registration?
You have 48 hours to complete your registration once you begin. After 48 hours your registration record will still be available. However, the programs you selected will no longer be in your cart.
Please note: You must register for the keynotes and continuing education seminars you’d like to attend to reserve your seat.
I’m a member but I didn’t receive the member rate when I registered
Please send us an e-mail so we can investigate what happened.
Are discounts available?
Yes! We offer early bird and advance registration rates. Young professionals save an additional 30% off these rates, and AIAS members and students register for $25.
New AIA members who join AIA between April 30, 2017 and June 23, 2018 receive free registration.
How do I register as a guest?
After you select your registration package, you’ll have the option to add guests. A guest is a family member, friend, or child of a registered attendee. Business associates and staff colleagues must register separately.
If my spouse is receiving an award, do I need to register?
If you’re only attending the awards celebration, your spouse can purchase your ticket to this event during registration. If you’d like to attend keynotes or check out the expo floor, please register as a guest or an expo pass.
When will I receive my badge?
We’ll send you an email confirmation closer to the event. Please bring this confirmation to the registration area at the Javits Center (Tuesday through Friday), the New York Hilton Midtown (Wednesday through Saturday), or the New School (Thursday through Saturday) where you’ll print your badge and pick up your lanyard and event bag. Registration hours for each location will be listed in the A’18 app.
Are there volunteer opportunities?
Yes! Please email us for more information.
What’s the cancellation policy?
We’ll refund your registration fees—less a $75 service fee—and fees for workshops, tours, and events for cancellation requests received in writing on or before May 23, 2018. No refunds will be made for cancellations received after May 23 or for no-shows. MetroCards and donations are not refundable. Substitutions are welcome and may be made without penalty.
Please email us with your request. Cancellations and substitutions will not be accepted by phone. Credit card refunds will be processed within two to three business days and issued to the credit card number on file. Check refunds will be processed within six to eight weeks after conference.
Seminars, tours, and events
Do I have to register for sessions or the keynotes?
You’ll need to register for any sessions you’d like to attend to reserve your seat. Many sessions sell out quickly. We recommend registering early for the seminars, tours, events, and keynotes you plan to attend to get your top picks.
I registered for the sessions I want to attend. How do I claim my seat on-site?
Show up to the classroom 15 minutes before the seminar starts and scan your name badge to enter and claim your seat. 10 minutes before the seminar begins, we’ll release any unclaimed seats on a first-come, first-seated basis. Unfortunately, we cannot hold reserved seats for late arrivals.
Is there a wait list for sold-out programs?
No. We recommend checking the online schedule to see if seats open up. At the event, you can wait at the classroom entrance or the tour departure desk to see if an unclaimed seat becomes available.
Is free Wi-Fi available in the convention center?
Yes. Free basic Wi-Fi service is available in all public spaces, ballrooms, classrooms, and the expo floor.